Our Polices

Our Policies

Cancellation and Deposit Policy for Reflections Aesthetic Spa and Owsley Plastic Surgery

Owsley Plastic Surgery and Reflections Aesthetic Spa’s goal is to provide excellent care to each patient in a timely manner. If it is necessary to cancel an appointment, patients are required to call or leave a message at least 24 hours before their appointment time. Notification allows the practice to better utilize appointments for other patients in need of prompt care.

Appointment Deposits – Any aesthetic appointment under 1 hour requires a $25.00 Deposit. Any aesthetic appointment over 1 hour requires a $50.00 Deposit. All deposits will be retained as a credit on the patient’s account and may be applied to any service received.

No Show – shall mean any patient who fails to arrive for a scheduled appointment. $25.00 charge.

Same Day Cancellation – shall mean any patient who cancels an appointment less than 24 hours before their scheduled appointment. $25.00 Charge.

Late Arrival – shall mean any patient who arrives at the clinic 15 minutes after the expected arrival time for the scheduled appointment. $25.00 Charge for appointments needing to be rescheduled due to tardiness.